Understanding our cancellation and refund terms
We understand that travel plans may change due to personal, environmental, or unavoidable circumstances. This Cancellation & Refund Policy outlines all rules applicable to cancellations initiated by the traveler or by The Yatra House.
By booking a trip with us, you acknowledge and accept all conditions mentioned below.
The booking amount is strictly non-refundable for all domestic and international trips.
In certain exceptional cases, The Yatra House may allow the booking amount to be converted into a credit note, subject to approval and company discretion.
All cancellation requests must be sent only through email.
Requests via WhatsApp, calls, or social media will not be considered valid.
Refunds are processed based on the type and duration of the trip:
We allow travelers to transfer their booking to another person under the following conditions:
Once a cancellation is approved, a credit note will be issued within 2 working days via email.
Refunds/credits will be issued after deducting payment gateway charges of 2.5% + GST, unless the transaction was made via UPI.
If a traveler fails to show up on the departure date:
❌ No refund, credit note, or rescheduling will be provided.
The Yatra House plans trips months in advance, but certain situations may require changes or cancellations. These include (but are not limited to):
In such situations, the following will apply:
If the trip is canceled before departure:
If the trip starts but cannot be completed:
No refunds will be issued for:
This applies to both voluntary and involuntary situations.
If a participant wishes to exit the trip midway:
The Yatra House reserves the right to decline any request—including cancellation or refund—if a participant:
Respectful communication is expected at all times.
All decisions regarding refunds, credit notes, cancellations, and replacements remain at the sole discretion of The Yatra House and shall comply with the terms mentioned above.
